Welcome to SCIERGE. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and related services (collectively, the "Services").
Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services. By accessing or using SCIERGE, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties. Here is a breakdown of the key categories:
How We Use Your Data
We use the information we collect for the following purposes, always grounded in a lawful basis:
- Service Delivery: To process bookings, issue e-tickets, send itinerary confirmations, and provide customer support.
- Account Management: To create and manage your SCIERGE account, verify your identity, and authenticate logins.
- Personalization: To tailor flight recommendations, preferred seat suggestions, and destination content to your travel history and preferences.
- Communication: To send transactional emails (booking confirmations, flight status updates) and, where you have opted in, marketing newsletters and promotional offers.
- Safety & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activity.
- Analytics & Improvement: To understand how our platform is used, diagnose technical issues, and improve features and user experience.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
Sharing & Disclosure
We do not sell your personal information. We may share your data only in the following limited circumstances:
Service Providers
We engage trusted third-party vendors — including airlines, payment processors, cloud infrastructure providers, and analytics platforms — who assist us in operating the Services. These parties are contractually obligated to handle your data only as instructed by SCIERGE and to maintain appropriate security measures.
Airlines & Travel Partners
To complete your booking, we transmit necessary passenger information (name, contact details, passport data where applicable) to the relevant airline or travel partner. Their handling of your data is governed by their own privacy policies.
Legal & Regulatory Obligations
We may disclose your information when required by law, subpoena, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, asset sale, or corporate restructuring, your data may be transferred to the succeeding entity. You will be notified via email and/or a prominent notice on our website prior to the transfer and any changes to this policy.
Cookies & Tracking
We use cookies and similar technologies (web beacons, pixels, local storage) to enhance your experience on SCIERGE. The categories we deploy are:
- Strictly Necessary: Essential for the platform to function — session management, security tokens, load balancing. Cannot be disabled.
- Performance & Analytics: Help us understand traffic patterns and page performance. We use aggregated, anonymized data.
- Functional: Remember your language, currency, and seat preferences so you don't have to re-enter them on every visit.
- Marketing (opt-in only): Used only with your explicit consent to serve relevant travel offers and retargeting ads on third-party platforms.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations. Our standard retention guidelines are:
- Account Data: Retained for the lifetime of your account and up to 3 years after account deletion, for dispute resolution and fraud prevention.
- Booking Records: Retained for 7 years to satisfy financial and tax obligations.
- Analytics Data: Aggregated and anonymized after 26 months; raw logs deleted within 90 days.
- Support Communications: Retained for 2 years after the ticket is resolved.
- Marketing Opt-in Records: Retained until you withdraw consent, plus 1 year for audit purposes.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security programme includes:
Despite these measures, no method of transmission over the Internet is 100% secure. If you believe your account has been compromised, please contact us immediately at admin@scierge.it.com.
Your Rights
Depending on your location, you may have the following rights regarding your personal data. We honour these rights for all users globally, not only those in regulated jurisdictions.
Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@scierge.it.com and we will promptly delete such information.
For bookings involving minors as passengers, we collect only the data required by the airline for check-in and travel, and process it solely for that purpose.
International Transfers
SCIERGE operates globally. Your personal data may be transferred to and processed in countries other than your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction.
When we transfer data internationally, we use appropriate safeguards including Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other legally recognised mechanisms. We require all third-party recipients to maintain appropriate protection for your personal data.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on this page with a new effective date.
- Send a notification email to your registered address at least 14 days before material changes take effect.
- Display a prominent banner on our platform for 30 days following any significant update.
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our dedicated Privacy team:
Have Privacy Questions?
Our privacy team is here to help. Reach out any time — we're committed to transparency and giving you full control over your data.